Last Updated: February 2026
These Terms of Service ("Terms") govern your use of the services provided by Purely Cloud ("we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.
By accessing or using any Purely Cloud services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. These Terms apply to all visitors, users, and clients of our services.
Purely Cloud provides enterprise-grade technology services including, but not limited to:
Service specifications, features, and availability may vary based on your subscription level and are detailed in your individual service agreement.
Purely Cloud guarantees 99.99% uptime for hosted services, measured on a monthly basis. Our infrastructure is monitored 24/7/365 by our engineering team. In the event of downtime exceeding the guaranteed threshold, service credits will be applied to your account as outlined in your individual service agreement.
Our support team is available around the clock via phone, email, and our client portal. Critical issues receive immediate attention with targeted response times based on severity classification.
As a user of our services, you agree to:
Services are billed on a monthly or annual basis as specified in your service agreement. Invoices are issued at the beginning of each billing period and are due within 30 days of the invoice date. Late payments may incur a fee of 1.5% per month on the outstanding balance.
All prices are quoted in US dollars. Purely Cloud reserves the right to adjust pricing with 60 days written notice. Any price changes will not affect the current billing period.
You retain full ownership of all data you store, process, or transmit through our services. Purely Cloud does not claim any intellectual property rights over your data. We will not access, use, or disclose your data except as necessary to provide the services you have requested or as required by law.
Upon termination of services, we will make your data available for export for a period of 30 days. After this period, data will be securely deleted from our systems.
To the maximum extent permitted by applicable law, Purely Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability for any claim shall not exceed the total amount paid by you for the services during the twelve months preceding the claim.
Either party may terminate the service agreement with 30 days written notice. No long-term contracts are required unless specifically agreed upon. Upon termination, you will be responsible for any outstanding charges incurred prior to the termination date. We will assist with data migration and transition to the extent reasonably practicable.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in San Diego County, California.
If you have questions about these Terms of Service, please contact us:
Email: info@purelycloud.com
Address: 5775 Kearny Villa Rd, San Diego, CA 92123
Phone: +1 858-703-8150